Yes — we ask that all rental items be returned clean, packed properly, and placed where they were delivered. Dishes and glassware should be free of food and drink, and linens shaken out and dry (no need to launder them). Furniture and décor must be protected from weather and stacked neatly. If you’ve booked setup or takedown with us, we’ll handle all of that for you. Want help with cleanup and packing? Just ask us to include it in your quote for full-service support.

If you need to cancel, your deposit is typically non-refundable since we reserve your items and turn away other bookings. However, for emergencies or early cancellations, we may offer a credit toward a future event. We're always happy to talk through your options. Need to make changes or reschedule? Contact us early and we’ll work with you to keep your event on track.

The sooner, the better! Peak seasons in Arizona book up fast, so we recommend reserving your rentals at least 2–3 months in advance. For weddings and large events, many clients secure their rentals 6–12 months ahead. We’ll always try to accommodate last-minute requests, but early booking guarantees the best selection and peace of mind. Reach out once you have your date — even if it’s a year out — to start your custom quote and reserve availability early.

Absolutely! We love hosting clients at our Phoenix showroom. You can see our tables, chairs, glassware, and décor in person — and even build a mock table setup. Visits are by appointment, so you’ll get personal attention and time to explore. If you're not local, we can also do a virtual tour or send detailed item videos. Call or email us to schedule your visit — we’re happy to help bring your vision to life, one piece at a time.

Yes — we understand that plans change! You can make minor adjustments up to about four weeks before your event. If you need to remove or add items, we’ll do our best to accommodate as long as inventory allows. Significant last-minute changes may require a rush fee.

Yes! We offer full delivery and pickup for all events, and setup and breakdown can be added to your quote if you'd like full-service support. We handle everything with care to keep your day stress-free. Let us know your event location and we’ll send over a quote with delivery and setup options included.

Setup and breakdown are not included in our standard delivery — but they’re absolutely available as add-ons. If you’d like us to fully place chairs, tables, lounge furniture, table settings, or décor pieces, just request setup in advance and we’ll include it in your quote. Our trained team ensures everything is installed carefully and professionally, giving you a stress-free event day. Let us know what you’d like help with and we’ll send over setup and breakdown pricing along with your quote.

We’re based in North Phoenix and deliver throughout the entire state of Arizona — including Scottsdale, Paradise Valley, Fountain Hills, Prescott, Gilbert, Tempe, Mesa, and more. We cover up to a 300-mile radius and bring your rentals straight to your venue, home, or event space. Whether you're hosting in the Valley or the mountains, we’ve got you covered. Dates fill quickly — reserve early to secure delivery availability for your event.

Yes, we have a $500 rental item minimum (before delivery or tax). This ensures we can provide the service and quality our clients expect. If your order only includes small décor or tabletop items that can be delivered by car, we may be able to accommodate less — but if it includes furniture, tables, or chairs under $500, we likely cannot. For full-scale events, $500 is often just the starting point. If you're unsure whether your order qualifies, reach out for a custom quote — we’re happy to talk it through with you.

In most cases, no — we don’t offer customer pickup. Our trained team handles delivery and pickup to ensure every item is protected, packed properly, and arrives event-ready. This process involves careful loading, padding, and secure stacking to avoid damage. Our delivery fee covers the labor of prepping, packing, loading/unloading, and transporting your items — not just driving. Have a unique case or very small order? Reach out — we’ll let you know what’s possible based on your item list.

If something breaks or gets damaged, we’ll assess it fairly. Our rental contract includes a damage waiver for minor wear and tear, but clients are responsible for repair or replacement costs for more serious damage. We offer optional internal insurance coverage up to $10,000, which can be selected at checkout to protect larger orders. Want extra peace of mind? Ask us to help you get insurance for your order to cover unexpected damage.

Yes — we require a 50% deposit at the time of booking to secure your date and rental items. The remaining balance is due 7 days before your event. This helps us reserve your inventory and prepare your order in full. Have a question about payment methods or timing? Just let us know — we’ll outline it all clearly in your quote.